A reliable Vietnam visa agency for foreigners has a verifiable legal entity (tax code and a real office address), quotes government fees and service fees separately, recommends the visa type that matches your actual purpose of entry, and never promises approval by bending the rules. Before you hand over your passport, check the 7 criteria below and avoid red flags such as unrealistically low prices or payments without receipts.
Why choosing the right visa agency matters
Immigration paperwork decides whether a foreigner can stay in Vietnam legally. A poor agency can leave you with the wrong visa category, repeated rejections, an overstay fine, or problems on your next entry. For companies, mistakes add the risk of employing foreign staff without the correct permits.
7 criteria for choosing a reliable visa agency
- A verifiable legal entity. Ask for the company name and tax code and check them on Vietnam’s National Business Registration Portal. Avoid individuals offering visas on social media with no company behind them.
- A real office and consistent contact details. The address, phone and email on the website, on Google Maps and in the contract should match.
- A transparent quote. Government fees (set by the Ministry of Finance) and the service fee should be listed separately, with clear notes on translation, legalisation, health checks or courier costs.
- Advice that follows the law. A good agency asks why you are coming and picks the right visa code (DL, DN, LD, DT, TT…) under the Law on Entry, Exit, Transit and Residence of Foreigners (amended 2023), instead of suggesting a tourist visa for work.
- Realistic processing times. An approval letter usually takes about 5 working days and an e-visa 3–5 working days. “Visa in a few hours” for every case is a warning sign.
- Receipts and a contract. When you hand over a passport or original documents, you should get a receipt listing the documents, the date and the expected return date.
- Progress updates in your language. Foreigners should be updated in English (or their own language) through Zalo, WhatsApp or email.
Red flags to avoid
- Prices far below the market, sometimes below the government fee itself.
- “100% guaranteed” approval for files that do not qualify, or advice to declare a false purpose or false details.
- Requests to pay into a personal bank account with no receipt or contract.
- No information on which immigration office will receive the file, and no filing receipt from the authority.
- Keeping your passport longer than the processing time without explanation.
Questions to ask before you sign
| Question | The answer you should get |
|---|---|
| What is the company name and tax code? | A legal name and tax code you can look up |
| Does the price include government fees? | A quote split into two parts, with any extras listed |
| Where will the file be submitted and how long will it take? | A named Immigration Department or provincial office and the statutory timeline |
| What happens if the file is rejected? | A clear policy on corrections, resubmission or refunds |
| Who keeps my passport and when is it returned? | A receipt with an expected return date |
How Info Travel meets these criteria
Info Travel is the trading name of DGROUP TECHNOLOGY Co., Ltd (tax code 0318884022), with an office at Tini Building, 152–154 Vo Van Kiet, Ben Thanh Ward, Ho Chi Minh City. We are a Vietnam visa and immigration agency for foreigners, file applications nationwide, send a same-day quote with government and service fees shown separately (see Vietnam visa fees), use the latest application forms and report progress via Zalo, WhatsApp and email.
Related: cost of a Vietnam visa or residence card through an agency (2026) and should a company handle immigration in-house or hire an agency?.
FAQ
Do foreigners have to use a visa agency?
No. Foreigners and sponsoring organisations can file themselves. An agency saves time and reduces errors, especially if you do not read Vietnamese or are new to the procedures.
How can I check that a visa agency is real?
Look up its tax code on the National Business Registration Portal, compare the address on Google Maps, and ask for a contract and receipts when you hand over documents.
What is a reasonable service fee?
It depends on the visa type, length and urgency. Reference prices at Info Travel: e-visa from 1,100,000 VND, approval letter from 1,850,000 VND, visa extension from 2,500,000 VND, 2-year temporary residence card from 6,200,000 VND.
Not sure which visa you need?
Contact Info Travel by phone, Zalo or WhatsApp on +84327828822 / +84903782118 for free advice.
