The Australian Embassy in Hanoi is at 8 Dao Tan Street, Giang Vo Ward, Hanoi, phone +84 24 3774 0100, open Monday to Friday 08:30–12:00 and 13:00–17:00; passport and notarial counters see clients by appointment only (Monday afternoon, Wednesday and Friday morning and afternoon). It serves Australians in Hanoi and the provinces north of Hue with passports, notarial services, Certificates of No Impediment to marriage and emergency consular help. Info Travel assists Australians in Vietnam with visa extensions, temporary residence cards, transferring visas to new passports, consular legalisation and certified translations – WhatsApp +84327828822.
Contact details
| Item | Details |
|---|---|
| Address | 8 Dao Tan Street, Giang Vo Ward, Hanoi |
| Phone | +84 24 3774 0100 (24/7 emergency: +61 2 6261 3305) |
| Not publicly listed – use the contact form on the website | |
| Website | vietnam.embassy.gov.au |
| Opening hours | Mon–Fri 08:30–12:00 and 13:00–17:00. Passport & notarial by appointment: Monday afternoon; Wednesday and Friday morning and afternoon |
| Consular district | Hanoi and northern Vietnam, north of Hue (Hue and everything south is covered by the Consulate-General in HCMC) |
Details were checked against the official website and Google Maps (October 2026). No email is published – use the contact form on the website; Info Travel can make the enquiry for you if needed.
Consular services for Australian citizens
- Australian passports: in-person appointments for adults who do not meet mail-in criteria, first-time child applicants and 16–17-year-olds; eligible renewals (PC7 adult, PC8 child) can be posted to the Passport Section, 8 Dao Tan. New passports are sent by EMS; allow at least six weeks after payment.
- Notarial services: certified true copies, authentication/apostille, and the Certificate of No Impediment to marriage (CNI) for Australians marrying in Vietnam.
- Emergency consular assistance: after hours, call the switchboard +84 24 3774 0100 and follow the prompts to the Consular Emergency Centre in Canberra (24/7), or dial +61 2 6261 3305 directly.
- Information on lost or stolen passports in Vietnam and the embassy’s public holidays is posted on the website.
What to know before you visit
- Book through the embassy’s Setmore page (linked from the website); walk-ins are seen only in exceptional circumstances.
- Since 22 January 2024 the embassy takes card payments only (MasterCard, Visa, American Express) – no cash.
- Damaged or laminated documents are not accepted for certified copies or authentication/apostille.
- Bring your current Australian passport (or police report), compliant photos and the online form printed on plain white A4.
- The embassy closes on its published holidays (Vietnamese and Australian). For urgent passport or notarial needs call +84 24 3774 0100.
- Without an appointment you will usually not be let inside: security directs you to an internal phone at the gate to reach the consular section.
- The embassy does not resolve Vietnamese visa problems of Australians (overstays, wrong visa type) – that is a matter for Vietnam Immigration, where Info Travel can help.
- For notarial services bring the original document; copies may be refused, leaving you to obtain the original or an electronic version from Australia.
- The phone line can be hard to get through on; booking and sending questions via the website is often faster.
What foreigners usually need help with at the embassy
From our experience assisting foreigners, these are the matters that most often send Australian citizens to their embassy:
- Lost or stolen passport: first get the police report, then a replacement document from the embassy, and finally a new visa or exit procedure because the old visa disappeared with the passport.
- Expired or full passport: once the new passport is issued, your temporary residence card or valid visa must be moved into it; if you need to stay longer, add a visa extension.
- Papers for marriage, birth registration or a work permit: single-status certificates, birth certificates, degrees and police records need legalisation and a notarised translation before Vietnamese offices accept them.
- Signature certification and powers of attorney for transactions in Australia.
- Citizen registration and voting information for long-term residents of Vietnam.
Help with Australian passports in Vietnam
The Australian embassy in Hanoi processes Australian passports: in person by appointment, or by post for eligible renewals (PC7/PC8). New passports are sent by EMS; allow at least six weeks after payment.
On our side, Info Travel prepares everything around the application: appointment, forms, photos, translations, and a clear checklist of what to bring. After you receive the new passport, we move your visa or residence card into it, arrange a visa extension or complete exit formalities.
Fingerprints, photos and signatures are given by the applicant personally at the mission; we help only within the limits the mission allows.
Consular legalisation, consular certification (MOFA / Department of Foreign Affairs stamp) and notarised translation
The Apostille Convention has applied to Vietnam since 11 September 2026, and Australia is also a party. Public documents between the two countries therefore now use an apostille instead of the longer consular legalisation chain. The difference is explained in apostille vs consular legalisation.
a) Documents issued in Australia for use in Vietnam
Public documents such as birth and marriage certificates, police certificates and degrees receive an apostille from the competent authority in Australia (issued in Australia by the Department of Foreign Affairs and Trade – DFAT; the Australian Embassy and Consulate-General in Vietnam also provide authentication/apostille for Australian public documents) and then a notarised Vietnamese translation (originals are usually in English). No further legalisation by a Vietnamese mission is needed.
Fallback – consular legalisation: documents executed by diplomatic or consular agents (for example papers issued by the Australian embassy in Hanoi itself) and administrative documents dealing directly with commercial or customs operations fall outside the Apostille Convention. They still need certification and legalisation at the Consular Department of the Ministry of Foreign Affairs (Hanoi) or the HCMC Department of Foreign Affairs, or legalisation by the Vietnamese mission in Australia, unless an international treaty provides an exemption.
b) Vietnamese documents for use in Australia
Vietnamese public documents are apostilled by the Consular Department (MOFA) in Hanoi or the HCMC Department of Foreign Affairs and then translated into a language accepted in Australia; legalisation at the Australian embassy is no longer required. Check translation requirements with the receiving authority in Australia first.
For Vietnamese documents used in Australia, exact requirements (certified copies, translation, apostille) depend on the receiving Australian authority – ask it first.
Info Travel runs the whole chain: translation, notarisation, the MOFA/Department of Foreign Affairs stamp, and submission and collection at the mission. See our consular legalisation service. Quotes per file on WhatsApp +84327828822.
Australian Consulate-General in Ho Chi Minh City
Australians living from Hue southwards (including Da Nang, Ho Chi Minh City and the Mekong Delta) are covered by the Consulate-General on the 20th Floor of Vincom Center, 47 Ly Tu Trong Street, phone +84 28 3521 8100. Full details: Australian Consulate-General in Ho Chi Minh City.
Frequently asked questions
Does the Australian Embassy in Hanoi accept walk-ins?
Passport and notarial services are by Setmore appointment; walk-ins are seen only in exceptional cases.
I live in Da Nang or Ho Chi Minh City – who covers me?
Hue and everything south falls under the Australian Consulate-General in Ho Chi Minh City (+84 28 3521 8100). Hanoi and the northern provinces are covered by the embassy.
Can I pay fees in cash?
No. Since 22 January 2024 the embassy accepts card payments only.
What does an Australian need from the embassy to marry in Vietnam?
Usually a Certificate of No Impediment (CNI) issued through the notarial service; it then needs consular legalisation by Vietnam’s Ministry of Foreign Affairs and a notarised Vietnamese translation before filing with the People’s Committee.
See also: the full list of foreign embassies and consulates in Vietnam. New arrivals can read about the Vietnam e-visa.
Info Travel – visa solutions for foreigners in Vietnam
📞 WhatsApp/Zalo: +84327828822 – Hotline: +84903782118
📍 Tini Building, 152–154 Vo Van Kiet, Ben Thanh Ward, Ho Chi Minh City
