The Vietnam Immigration Department (Cục Quản lý xuất nhập cảnh, department code A08) sits under the Ministry of Public Security. It approves entry for foreigners, issues visas, temporary and permanent residence cards, runs the e-visa system and the temporary residence declaration portal, and issues passports to Vietnamese citizens.
Three reception offices
| Office | Address | Phone |
|---|---|---|
| Hanoi | 69 Mac Thai To, Yen Hoa Ward, Hanoi | 0243 8260922 |
| Ho Chi Minh City | 333–335–337 Nguyen Trai, Nguyen Cu Trinh ward, District 1 | 0283 8386425 |
| Da Nang | 7 Tran Quy Cap, Da Nang | via the department switchboard |
Call to confirm reception hours before travelling, especially for a company filing for the first time.
What the department handles
- Entry approval letters for foreigners (form NA2) — see approval letters
- Visas and temporary residence extensions (form NA5)
- Temporary residence cards and permanent residence cards
- Five-year visa exemption certificates
- Registration of company seals and authorised signatures (form NA16)
- The e-visa system and the temporary residence declaration portal
Department or provincial office?
| Situation | Where to file |
|---|---|
| Company with sites in several provinces | Immigration Department — one channel for everything |
| Single-site company, straightforward file | Provincial immigration office |
| Individual sponsoring a relative | Provincial office where the sponsor lives |
| Temporary residence declaration | Commune or ward police, or online — how to declare |
After the 2025 provincial merger
Vietnam has had 34 provinces and cities since 1 July 2025. The department powers did not change, but provincial files follow the new province — see where to file after the merger.
Three practical rules
- Form NA16 comes first. Until the company seal and signature are registered, nothing it signs is accepted.
- Use the 2026 templates. Since 1 July 2026 the forms issued with Circular 70/2026/TT-BCA apply — see the form list.
- File 10–15 days early so there is room to supplement documents before status expires.
We file with the department and with provincial offices every working day: fees, or Zalo/WhatsApp: +84327828822.
If you do not have time to prepare the file yourself, Info Travel – a Vietnam visa and immigration services company for foreigners – can check your documents and file on your behalf. Free advice on Zalo/WhatsApp: +84327828822 (phone, Zalo, WhatsApp).
Immigration Department working hours
The department’s offices receive applications during office hours on weekdays (Monday to Friday); some desks may also accept files on Saturday morning. Hours can differ by office and around public holidays, so call ahead and arrive early, as you usually need a queue number.
Phone numbers and official websites
Contact details for each office are kept up to date on the office pages linked above. To avoid copycat sites, apply for an e-visa or check status only on the official Ministry of Public Security portals; see official Vietnam immigration and e-visa websites.
FAQ
Is the Immigration Department part of the Ministry of Public Security?
Yes. The Immigration Department (Cục Quản lý xuất nhập cảnh) is a unit of the Ministry of Public Security and handles entry, exit and residence of foreigners nationwide.
Where are the Immigration Department offices?
There are three reception offices: Hanoi (69 Mac Thai To), Ho Chi Minh City (333–335–337 Nguyen Trai) and Da Nang (7 Tran Quy Cap).
Should I file at the department or a provincial office?
Files sponsored by companies and organisations (approval letters, visa extensions, residence cards) usually go to the department; files sponsored by individuals usually go to the provincial immigration office where they live. See provincial immigration offices or ask on WhatsApp +84327828822.
