New Zealand Embassy in Hanoi: Address, Contact, Services 2026

The New Zealand Embassy in Hanoi is on Level 5, 63 Ly Thai To Street (Hoan Kiem Ward), in the French Quarter a short walk from Hoan Kiem Lake. Its previously published phone number is +84 24 3824 1481; opening hours are not posted on the New Zealand Ministry of Foreign Affairs and Trade (MFAT) page, so call before you go. The embassy helps New Zealanders in difficulty and can witness affidavits and declarations for use under New Zealand law. Info Travel supports New Zealand citizens in Vietnam with visas, temporary residence cards, apostille/legalisation and translations – WhatsApp +84327828822.

Contents

New Zealand Embassy in Hanoi: contact details

Item	Details
Address	Level 5, 63 Ly Thai To Street, Hoan Kiem Ward, Hanoi (postal address is the same)
Phone	+84 24 3824 1481 (previously published number – please confirm)
Email	Not listed on the MFAT page – see website
Website	mfat.govt.nz – New Zealand Embassy to Viet Nam
Opening hours	Not published – call ahead
Jurisdiction	Viet Nam; New Zealand also has a Consulate-General in Ho Chi Minh City, usually the first contact for people in the south

Consular services for New Zealand citizens

According to MFAT, the Hanoi embassy offers:

Notarial services: in certain circumstances consular staff can witness affidavits, affirmations, statutory declarations and other documents for use under New Zealand law. Appointments are made by phone, and staff will tell you the fee.
Consular assistance in emergencies: accidents, serious illness, arrest, lost documents. In an immediate emergency in Vietnam call police 113, fire 114 or ambulance 115 first.
Emergency travel documents: the New Zealand Passport Office says these are lodged through an embassy or high commission, but not every post issues them – check with Hanoi first.

New Zealand passports themselves are issued by the Passport Office (Department of Internal Affairs) in New Zealand, not by the embassy.

Before you visit

The office is on Level 5 of the building at 63 Ly Thai To (older listings also mention “1 Co Tan”); have photo ID ready for building reception.
There is no walk-in notarial counter: book by phone and bring documents unsigned – you sign in front of the officer.
Bring your original passport; if it was lost, bring the police report and any other ID.
The embassy closes on Vietnamese and New Zealand public holidays (for example Waitangi Day on 6 February and ANZAC Day on 25 April).
Visitor feedback on Google Maps praises friendly staff, but because hours are not published, never turn up without calling first.

What foreigners commonly need help with

Lost or stolen passport. Get a police confirmation from the local ward police first. Then apply for an urgent passport with the New Zealand Passport Office or ask the embassy about an emergency travel document. Your Vietnamese visa disappeared with the old passport, so you will need a new visa or must complete exit procedures with Vietnam Immigration before flying.

Passport about to expire. Renew with the Passport Office in New Zealand, receive the new passport by courier, then transfer your visa or temporary residence card into it. If your permitted stay runs short while you wait, a visa extension bridges the gap.

Marriage, births and work permits. New Zealanders marrying in Vietnam usually need proof of single status; those taking up a job need a police certificate and degree. All of these need an apostille and a notarised Vietnamese translation.

Witnessing signatures. Property documents for New Zealand, powers of attorney and statutory declarations are the embassy’s most common requests.

Voting and registration. Overseas voters follow the New Zealand Electoral Commission’s instructions; register your travel on SafeTravel.

New Zealand passport help in Vietnam

The embassy in Hanoi does not issue or renew ordinary passports. Applications go to the New Zealand Passport Office (mostly online via passports.govt.nz) and the passport is sent to your address. If you must travel before a new passport can arrive, you can apply for an urgent passport or – where the post offers it – an emergency travel document, which is short-lived and not accepted by every country.

Info Travel helps with compliant photos, translating the police report, completing the forms and tracking timelines. Above all we handle the Vietnamese side: extending your stay while you wait, transferring the visa/TRC to the new passport, a new visa, or exit formalities if you leave on an emergency document. We only assist within what the New Zealand authorities allow.

Consular legalisation, apostille, MOFA/DFA stamps and notarised translation

New Zealand has been a party to the Apostille Convention since 2001 and did not object to Vietnam’s accession. Vietnam acceded on 31 December 2025 and the Convention applies to Vietnam from 11 September 2026, so the apostille is now the main route between the two countries. Background: apostille vs consular legalisation.

a) New Zealand documents for use in Vietnam (police certificates, degrees, birth certificates, single-status letters): obtain an apostille from the Department of Internal Affairs in New Zealand, then a notarised Vietnamese translation. If a Vietnamese office still insists on the old method: authentication in New Zealand followed by legalisation at the Vietnamese Embassy in Wellington, unless exempted under an international treaty.

b) Vietnamese documents for use in New Zealand: apostille from the Consular Department (MOFA, Hanoi) or the Ho Chi Minh City Department of Foreign Affairs, with an English translation. Consular certification and legalisation remain a fallback only.

Info Travel covers the whole chain: translation, notarisation, apostille or MOFA/DFA stamp, submission and collection. See consular legalisation in Vietnam; quotes on WhatsApp +84327828822.

New Zealand Consulate-General in Ho Chi Minh City

If you live in Ho Chi Minh City or southern Vietnam, the Consulate-General in The Metropolitan building, 235 Dong Khoi, is closer. Details: New Zealand Consulate-General in Ho Chi Minh City.